Refund policy

At Miztor, we prioritize customer satisfaction. Our return and cancellation guidelines are outlined below:

1. Product Return & Replacement: We strongly recommend checking the product in front of the delivery person. You may request a return or replacement under the following conditions:

1. The product is received broken, damaged, or defective.
2. You received the wrong item or incorrect variant.
3. The product delivered does not match the specifications or images shown on the website.

2. Conditions for Return:

1. You must inform our customer support team via phone call or WhatsApp within 24 to 48 hours of receiving the item.
2. The returned product must include its original packaging, receipt, and all accessories in undamaged condition.

3. Order Cancellation:

1. You can cancel your order for free at any time before it is handed over to the courier service.
2. If you cancel an order after it has been shipped without a valid reason, you will be responsible for paying the courier delivery charges.